Support

Something broken, or an idea for the app? Email us and a person will read it.

A clip won't play

Clips come from YouTube, and creators can make a video private, delete it, or turn off embedding at any time. When that happens the clip stops working for everyone. Swipe up for the next one — and let us know, so we can pull it from the catalog.

Managing your subscription

Subscriptions are billed by Apple, not by us. To view, change or cancel: open Settings on your iPhone, tap your name at the top, then Subscriptions.

Refund requests also go through Apple, at reportaproblem.apple.com. We can't issue refunds ourselves.

Free trial

The yearly plan includes 3 days free. Cancel any time before the trial ends and you won't be charged. Cancelling during the trial still gives you access until it runs out.

Restoring a purchase

New phone, or reinstalled the app? Tap Restore on the subscription screen. It'll find any subscription on the same Apple Account.

I lost my saved words

Saved words live on your device, not on a server, so deleting the app deletes them. There's no account to restore from. We know that's a real limitation and syncing is something we're considering.

A translation looks wrong

Some explanations are AI-generated and they do get things wrong. Send us the word and the clip and we'll correct it.